1. Pre-sales consultation
Telephone service -- the process in which customer service staff and sales representatives provide customers with advice and questions by telephone.
Sales service -- The follow-up contact process carried out by the sales staff of the external office (including routine visits, grasping customer needs, providing detailed product information, providing product samples, providing preliminary product quotation, providing preliminary solution suggestions, etc.).
Technical service -- The process of providing solutions according to customer requirements by staff (including feasibility study of customer requirements, formulation of customer requirements solutions, adjustment and modification of solutions according to customer requirements, validation of technical solutions).
Reception service -- the process of guiding customers to visit the company by the company's reception guide, so that customers have a deeper impression of the products and the company.
2. In-sale support
Technical service -- the on-site installation services provided by technical installation personnel for customers.
Sales service -- The process of further communication between the sales staff and the customer after the contract is signed.
Reception service -- the reception process for customers who have signed contracts and sometimes visit the company again due to business needs, so that customers' impression of the products and the company will be further deepened.
3. After-sale value-added
The service process carried out by the after-sales service personnel
⊙ After-sales telephone return visit
⊙ After-sales visits
⊙ Inform customers of product developments
⊙ Customer satisfaction survey and return visit
⊙ Improvement and implementation process of customer feedback
⊙ The process of solving difficult problems when customers use the product
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